Digital Sales & Customer Success Analyst (PH)

FLIN Philippines – Restructuring & Refinancing Program

Responsibilities

1. Revenue & Quota Ownership (Primary Focus)

• Own a defined monthly mediation enrollment/debt consolidation disbursement quota
• Convert inbound and assigned leads into restructuring program enrollments
• Conduct structured financial assessment calls
• Present clear, compelling restructuring solutions
• Overcome affordability and trust objections decisively
• Maintain aggressive follow-up discipline to prevent lead leakage
• Close enrollments within defined cycle times

Non-Negotiable Performance Metrics:

• Monthly enrollment target
• Monthly revenue target
• Lead-to-mediation enrollment/ IPA conversion rate
• Average revenue per enrolled borrower
• Lead-to-mediation enrollment/ IPA cycle time

*IPA stands for In-Principle Approval for the Debt Consolidation Program

2. Structured Financial Assessment & Solution Positioning

• Assess borrower exposure across multiple lenders
• Evaluate repayment capacity and urgency level
• Position restructuring and refinancing as a structured solution — not optional advice
• Ensure program affordability while protecting portfolio performance
• Maintain quality standards to prevent early drop-offs

Objective:Close responsibly, but close decisively.

3. Pipeline & Funnel Discipline

• Maintain daily activity targets (calls, follow-ups, conversations)
• Track funnel stages: Contacted Qualified Offered Enrolled/ IPA
• Identify stalled qualified leads and reactivate with urgency
• Minimize lead aging
• Ensure 100% CRM accuracy

You will be measured daily, weekly, and monthly on:

• Contact rate
• Qualification rate
• Offer-to-Mediation Enrolment/ IPA ratio
• Follow-up effectiveness

4. Cross-Functional Alignment

• Coordinate closely with credit underwriting, product, marketing, and the growth team
• Ensure sales promises align with approval criteria
• Reduce rework and customer onboarding friction
• Support the quick resolution of onboarding and origination issues

5. Leadership Readiness (Performance-Based Progression)

Consistent overachievement will lead to:

• Mentoring junior sales officers
• Assisting with onboarding new hires
• Contributing to sales playbook refinement
• Participating in future team-building initiatives

Team leadership is earned through sustained performance.

Requirements

1. Able to communicate clearly in Tagalog and English (mandatory)
2. Min. Bachelor's degree
3. Willing to work fully from office in Makati
4. 2–4 years of quota-driven sales experience in:

• Consumer Lending
• Digital Lending
• Debt Consolidation
• Mediation and Negotiations Advisory Services
• Solutions-based selling of financial products
• Proven history of meeting or exceeding monthly revenue targets
• Experience handling financially distressed or subprime customers preferred

Key Performance Indicators (KPIs)

• Monthly mediation enrolments or debt consolidation financing quotas
• Monthly revenue achievement (%)
• Lead-to-mediation enrollment/ IPA conversion rate
• Revenue per enrolment borrower
• Lead aging days
• Early repayment performance quality

Pay: Php30,000.00 - Php60,000.00 per month